How long is the shipping time?
It depends on your location. Shipping to the United States takes approximately 7–15 business days, while other regions take about 10–20 business days.
Where is my order now?
Please visit beatxue.com to track your order.
Enter your tracking number to check your order status.
What is my tracking number?
After shipment, customers will receive a shipping confirmation email that includes the tracking number.
What is my order status?
Customers will receive an order confirmation email confirming that their order has been processed. Processing usually takes 1–3 days, after which the order will be shipped. Once shipped, customers will receive a shipping confirmation email with the tracking number. To track your order, please visit beatxue.com, enter your tracking number, and view your shipment status.
I did not receive a confirmation email
In this case, please email support@beatxue.com.
Please provide your order ID or the last 4 digits of your credit card, and we will check it for you.
I want to return a product or request a refund!
For returns or refunds, please first read our Refund Policy.
If you still need assistance, please email support@beatxue.com.
Please provide your order ID or the last 4 digits of your credit card, and we will process your request.
How can I use a discount code?
To use a discount code, please make sure you have copied all letters and numbers correctly without any spaces. If it still doesn’t work, please contact support@beatxue.com.
How can I get a discount?
You can get discounts in several ways:
Join our Facebook group or follow us on Instagram to enjoy the latest promotions!
Sign up and register on our website to receive the latest discounts via email.