If you have questions about your order status, please visit www.beatxue.com, where you can track your order online.
For any other inquiries, please leave your message directly through this contact form.
Our office customer service hours are 9:00–5:00 PM EST — most emails are replied to within one business day. If you do not receive a response, please check your spam folder.
Please be patient, friend — we will do our best to get back to you as quickly as possible. Kindly avoid sending multiple emails about the same issue, as this may delay response times.
In the meantime, you may also find answers in our FAQ Help Center.
Due to time zone differences, we will respond to emails within 12 hours at the latest.